0. Purpose

AIDIN ROBOTICS Inc. (hereinafter referred to as the “Company”) has established this Privacy Policy (hereinafter referred to as the “Policy”) in accordance with Article 30 of the Personal Information Protection Act to protect the personal information of data subjects (hereinafter referred to as “Users”), including customers, partners, and employees, and to promptly and effectively handle any related grievances.

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This Policy provides a clear explanation of how the Company collects, uses, and processes personal information, including that of Users’ employees, when Users access the Company’s website, CRM system, software, and other services (collectively, the “Services”). It covers the handling of both personally identifiable information (“Personal Information”) and certain non-identifiable information.

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1. Categories of Information Collected, Processing Purposes

1.1 General Principles

The Company collects and uses the following information for legitimate business purposes in order to provide, improve, and protect the Services.

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1.1.1 Information Provided via the Website

(1) Scope of Information
When you or your employees access the Company’s website and directly input personal, corporate, or organizational details, the Company collects the following information:

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(2) Primary Purposes of Collection

   1. Service provision and user account management

   2. Handling inquiries and dispute resolution

   3. Providing marketing, event, and advertising information

   4. Service improvement and user convenience

   5. Compliance with laws and contractual obligations

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1.1.2 Types of Information Collected:

   Personal Information: Name, surname, contact details, region/country, email address, phone number

                                 (excluding sensitive information)

   Corporate/Organizational Information: Company name, phone number, domain used, industry category,

                                                           primary customer support email, etc.

   Other Information: Newsletter subscription status, product interests, consent to personal data collection,

                              other inquiries.

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1.1.3 Automatically Collected Information

   IP address, cookies, visit history, log data, etc. (via Google Analytics).

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1.1.4 Sensitive Information

  The Company does not process legally defined sensitive information (e.g., race, political beliefs,

  health information).

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1.1.5  Refusal and Deletion Options
   Providing personal information is voluntary, but refusal to provide required information may limit access to certain     Services. Users may informally request deletion of their information by emailing: info@aidinrobotics.co.kr.

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Note) Automatically Collected Information

(1) Scope: Google Analytics uses cookies and tracking technologies to automatically collect usage data to improve user experience.

 

(2) Device Information: Includes IP address, operating system, browser ID, and connection-related information.

 

(3) Log Data: Server logs record details of each access, including IP address, file metadata, and usage activity.

 

(4) Product Usage Data: Includes timestamps, browsing activity, email delivery metrics, and performance indicators.

 

(5) Primary Purposes:

1. Enhancing user and customer convenience (e.g., language settings)

2. Improving service content and operation

3. Providing event and advertising information

4. Detecting and preventing unauthorized access

 

(6) Cookie Usage 
  Some website features (e.g., language settings, notification lists) require cookies. Users can allow or block cookies    in their browser settings, but blocking cookies may affect personalized service availability.

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1.2 Newsletter Subscription

  (1) Scope of Information
    When a User subscribes to the Company’s newsletter, the following is collected:

    Required: Newsletter language (KR/EN), subscription date/time

    Optional: Name, surname, contact details, region/country, company, job title, interests

 

  (2) Purpose
    Collected for newsletter delivery and to prevent unauthorized use of the subscriber’s email address.

 

  (3) Retention
     Email addresses are stored while the subscription is active. Optional information may be retained for up to

     5 years for marketing purposes.

 

  (4) Refusal & Deletion
    Users may unsubscribe at any time, which is deemed withdrawal of consent for personal data storage.

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2. Retention and Destruction of Personal Information

     2.1 The Company will promptly destroy personal information once the purpose of its collection and use has been                            fulfilled. However, if retention is required under applicable laws, such as the Commercial Act or the Act on the Consumer            Protection in Electronic Commerce, etc., the Company will retain the information for the period specified in the relevant                laws. In such cases, the information will be used only within the scope of the retention purpose.

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     2.2 The retention periods for personal information in accordance with major related laws are as follows:

        - Records on contracts or withdrawal of offers: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

        - Records on payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

        - Records on consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

        - Records on advertisements and labeling: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)

        - Commercial ledgers and important documents: 10 years (Commercial Act)

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     2.3 After purpose fulfillment, data is moved to a separate storage before deletion.

 

     2.4 Destruction Methods: Paper records are shredded or incinerated; electronic files are permanently deleted

           using irreversible technical methods.

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3. Provision of Personal Information to Third Parties

     3.1 The Company processes personal information only within the scope stated in this Policy and

            does not sell information to advertisers or third parties

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     3.2 Information may be shared with

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        3.2.1 Partners: For storage, network, technical services, or email communications—only as needed and under strict                             compliance with this Policy.

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        3.2.2 Legal/Public Interest: When required by law, to prevent harm, fraud, or abuse, or to protect rights, safety or property.​

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4. Outsourcing of Personal Information Processing

4.1 The Company may outsource personal data processing to improve service quality, disclosing the outsourcing details in this Policy.

 

4.2 Outsourced Service Providers:

      Hello Digital: CRM system operation

      HubSpot Inc.: CRM system operation and technical support

 

4.3 Overseas Transfer

HubSpot Inc. (USA) — Data transferred securely via network during service use, with appropriate safeguards.​

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5. Rights of Users and Legal Representatives

5.1 Users may request access, correction, deletion, or suspension of processing of their personal information at any time via written request, email, or phone.

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5.2 The Company will respond within 10 days unless legal restrictions apply.

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5.3 Users may also withdraw consent or opt out of marketing communications.​

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6. Exclusions from Application

6.1 This User Information Protection Policy does not apply to any information that you voluntarily provide through the Service or by any other means, including feedback on the Service.

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6.2 Such information includes, but is not limited to, suggestions for new products or services, modifications to existing products or services, and other voluntary submissions (collectively referred to as “Feedback and Voluntary Information”).

 

6.3 All Feedback and Voluntary Information shall be deemed non-confidential and non-proprietary to the user. The Company shall have the perpetual and unrestricted right to store, reproduce, use, modify, distribute, display, create derivative works from, and commercialize such Feedback and Voluntary Information without limitation.

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7. Policy Changes

7.1 The Company may amend this Policy to reflect service or legal changes, notifying Users at least 7 days in advance via website and email. Continued use constitutes agreement to the updated Policy.

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8. Security Measures

8.1 To ensure the security of personal information, the Company implements the following measures:

-Administrative measures: Establishment and implementation of internal management plans, regular employee training, etc.

-Technical measures: Management of access rights to personal information processing systems, installation of access

control systems, encryption of unique identifiers, installation of security programs, etc.

-Physical measures: Access control for computer rooms, data storage rooms, and other related facilities.

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8.2 In addition, the Company uses industry-standard technologies to maintain security when transmitting and receiving information with other companies.

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8.3 The Service takes the highest level of security measures under the Company’s control to protect information from accidental or unlawful access.

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9. Data Protection Officer

9.1 The Chief Executive Officer of the Company, as a specialist in personal information protection, is responsible for overseeing and managing all tasks related to the processing of personal information, and strives to address complaints and provide remedies for data subjects in connection with personal information processing.

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9.2 You may contact us at the designated contact point regarding any inquiries, complaints, or requests for remedies related to personal information protection arising while using the Company’s services. The Company will respond to and address your inquiries without delay.

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10. Data Breach Response

10.1 Immediate notification to authorities and affected Users in case of a breach

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10.2 Implementation of damage mitigation procedures

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​11. Changes to the Privacy Policy​

AIDIN ROBOTICS Co., Ltd. reserves the right to amend this Privacy Policy in order to comply with applicable laws and regulations.

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11.1 Any changes to this Policy will be announced on the Company’s website and notified via email at least seven (7) days prior to the effective date.

 

11.2 The date of posting and the effective date of the revised Policy will be clearly indicated.

 

11.3 If a user does not agree to the changes, the Company may restrict the user’s access to the Service.

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12. HubSpot Usage

         https://legal.hubspot.com/privacy-policy

12.1. Stored Data and Purpose of Data Processing

The Company’s website uses the HubSpot service provided by HubSpot Inc. for marketing and sales purposes. HubSpot uses cookies—text files stored in a computer’s browser—to collect anonymous usage data. HubSpot also uses web beacons (invisible graphics, hereinafter referred to as “Beacon” or “Web Beacon” depending on the context). These web beacons allow the evaluation of information such as visitor traffic to the web pages of the website. The information generated by cookies and web beacons regarding the use of this website, as well as the advertising formats delivered, may be shared only with HubSpot’s contracted partners. By using HubSpot’s advertising and tracking tools, AIDIN ROBOTICS can further tailor its website to the interests and needs of its customers.

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12.2. Data Retention Period

HubSpot retains information derived from cookies and other tracking technologies for a reasonable period of time from the date such information is generated. You can prevent cookies from being installed by changing your browser settings. However, if you do so, you may not be able to fully use all the functions of this website. You also have the right at any time to adjust, delete, or restrict such data processing, to object to the processing of your data, or to exercise your right to data portability.

If you have any questions about HubSpot’s privacy policy or privacy practices, or if you need to report an issue, please contact HubSpot via the following page or by mail:

Online Inquiry: https://privacyportal.onetrust.com/webform/9fd092df-0b2a-4194-89f1-820b83267af4/13da1ce4-8542-4d34-a84c-379495aa666c

Mailing Address: Nicholas Knoop, HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA

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